You Asked, We Delivered: Florida Expansion Continues
At Shipt, our team focuses on responding rapidly to orders, questions and customer ideas. Many people have experienced our rapid response rate through our lightning-fast Shoppers delivering fresh groceries to your door, while other have chatted with us via social media. No matter how you’ve interacted with us, we hope that our commitment to responsiveness is clear.
When we say, “on demand,” we don’t just mean customer service and grocery delivery, though – it is also an integral part of our expansion strategy. Need proof? Let’s jump down to the great state of Florida for a brief case study.
Just over a month ago, we started launching Shipt on-demand grocery delivery in Tampa, Orlando and South Florida. As many of you know (especially our Florida customers), the response was overwhelmingly positive. In fact, the response was so intense that an entire article was authored about the level of demand in Tampa – thankfully, we solved the spike in demand by hiring hundreds of additional Shoppers ☺
As we settled in to our new Florida markets, we started receiving a variety of comments and suggestions from Shipt customers and fans on social media. Some folks shared stories about the #ShiptLife; others shared photos of their favorite Shoppers and grocery items. The most interesting set of comments, though? “Hey, bring Shipt to my city!”
Specifically, folks started asking us to launch grocery delivery in Sarasota and Jacksonville. As we started receiving more and more requests, our team sat back and reflected on our commitment to responsiveness…
After reflecting (and drinking a few more cups of coffee), we looked at each other and said, “Well, it looks like it’s time to bring on-demand grocery delivery to Sarasota and Jacksonville!” Now, we’re launching in both cities in October and hiring another round of Shoppers throughout the region. Pretty exciting stuff.
So, if you’re hoping to see Shipt come to your city, keep in mind that our responsive team is closely watching and listening to our social media channels, emails and carrier pigeons (note: slight delay on carrier pigeon response times). We’re watching so closely, that we might even select our next launch city based on the comments below. Who knows?