Keeping people safe is our top priority.
We're here to help you feel safe and supported while you're making a difference. Even heroes need great back-up. Want to become a Shipt Shopper?
We’re here to help.
Supporting our shoppers
Friendly, 24/7 support is available for Shipt Shoppers to ensure you always receive high-quality help.
Learn more about shopper perks.Promoting safe deliveries
No-contact deliveries provide a healthy and safe delivery experience for everyone.
See why people shop with Shipt.Helping communities in need
Delivering fresh groceries and more is a valuable service that helps those who need it most.
Hear from other Shipt Shoppers.Our safety & support measures.
COVID-19 financial assistance
To help our shopper community feel secure, we’re providing up to 5 days of financial assistance to any active shopper who cannot work due to:
- A positive diagnosis of COVID-19 from a medical professional.
- A positive (or presumptive positive) test for COVID-19 administered by a public health authority, medical professional, or test lab.
- A mandatory individual quarantine order related to the COVID-19 outbreak by a public health authority.
- A member of the shopper’s household received a positive diagnosis or tested positive for COVID-19.
Drop off deliveries
Contactless deliveries are now available to provide a safe and easy experience.
Early delivery option
Longer delivery windows are now available for shoppers and customers with flexible schedules.
24/7 shopper support
Our support team is always ready to help through phone, live chat, and email.
Retailer support
We’ll keep you updated on changes and safety information from our trusted retailers.
Phone number protection
Your phone number always stays private while you’re communicating with customers.
Report a safety incident
Our dedicated Support Team is here 24/7 to support you via live chat, phone, or email – they will escalate your report to our Trust and Safety Team right away. You may also be asked to complete an Incident Report to gather additional details.
If you are involved in an emergency incident that you believe threatens your personal safety, we suggest first contacting local law enforcement in your area by calling 911 or your local non-emergency line.
Contact us to report an issueWant to be a Shipt shopper?
Learn more about the application process