Keeping people safe is our top priority

We're here to help you feel safe and supported while you're making a difference. Even heroes need great back-up. Want to become a shopper with Shipt?

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We're here to help

Supporting shoppers

Friendly, 24/7 support is available for shoppers with Shipt to ensure you always receive high-quality help.

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Promoting safe deliveries

No-contact deliveries provide a healthy and safe delivery experience for everyone.

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Helping communities in need

Delivering fresh groceries and more is a valuable service that helps those who need it most.

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Our safety & support measures

Drop off deliveries

Contactless deliveries are now available to provide a safe and easy experience.

Early delivery option

Longer delivery windows are now available for shoppers and customers with flexible schedules.

24/7 shopper support

Our support team is always ready to help through phone, live chat, and email.

Retailer support

We’ll keep you updated on changes and safety information from our trusted retailers.

Phone number protection

Your phone number always stays private while you’re communicating with customers.

Report a safety incident

Our dedicated Support Team is here 24/7 to support you via live chat, phone, or email – they will escalate your report to our Trust and Safety Team right away. You may also be asked to complete an Incident Report to gather additional details. If you are involved in an emergency incident that you believe threatens your personal safety, we suggest first contacting local law enforcement in your area by calling 911 or your local non-emergency line.

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Want to be a shopper with Shipt?

Learn more about the process.