A community built on trust and safety
Trust and safety for the shoppers and drivers who earn on the Shipt platform and for the customers who rely on high-quality deliveries to get the items they need.
Every order comes with peace of mind
As a platform that connects people to delivery of the things they need, it’s our priority to help members and shoppers feel safe and comfortable.
24/7 support
Our in-house Support Team is always ready to assist via phone, live chat, and email.
Drop off deliveries
Contactless deliveries are now available to provide a safe and easy experience.
Phone number protection
Your phone number always stays private while you’re communicating with shoppers.
Early delivery option
Longer delivery windows are now available for shoppers and customers with flexible schedules.
Retailer support
We’ll keep you updated on changes and safety information from our trusted retailers.
More on our safety policies
Each shopper must successfully complete a background check before they start shopping with the Shipt platform.