Need help? Dial the Accessible Assistance Line
Shipt’s dedicated support line for seniors, people with disabilities, and anyone else who may need additional help.
(205) 236-0343
Operates daily from 6am to 10pm CT
What is it?
The Accessible Assistance Line is a new customer service line created with seniors and people with disabilities in mind. Your calls are answered by a trained team of customer service reps who go above and beyond to provide personalized help for Shipt customers who need extra assistance.
Who is it for?
This line was established to better serve Shipt customers who are elderly, visually impaired, cognitively impaired, or have a disability of any kind. We can’t wait to help you!
How does it work?
To reach one of our representatives on the Accessible Assistance Line, dial (205) 236-0343 any day of the week between the hours of 6am-10pm CT.
The Accessible Assistance Line is a new customer service line created with seniors and people with disabilities in mind. Your calls are answered by a trained team of customer service reps who go above and beyond to provide personalized help for Shipt customers who need extra assistance.
Support across every step of the Shipt experience
From signing up to placing an order.
Account creation
Get help with creating your Shipt account
App navigation
For assistance using the Shipt app
Placing orders
Get help placing an order in real time
Troubleshooting
Not sure what you need? Call for general troubleshooting help