Make sure to:

• Triple check the spelling of your email address
• Check your spam folder

Your username is the email address you used to log into Shipt before receiving the invite to move into our new authentication system.

You can find your login email in your account settings. Or, you can search your inbox for Shipt emails. Whatever address those emails were sent to should double as the username associated with your account.

We removed Facebook as a login option within this new authentication system. 

If your current Shipt login is through your Facebook account, you can regain access to your account by using that same email address to log in. 

First, reset your password by clicking “Forgot password” on the login page. Then, log in with your email address and new password to get back into your account.

If you’re logged in with the correct credentials, nothing should look different. If your order history or membership status seem off, that means you most likely logged in with the wrong email. 

If you use an Apple device, check to make sure you didn’t use the private relay feature that generates an email address with @privaterelay.appleid.com when you registered with Shipt. If you registered with private relay, but logged in with your real, non-Apple email, you wouldn’t see the same account history.  

Regardless of how it happened, it’s a quick fix: just log out and then back in with the right email address.

You may have opted into the "Hide my email" setting when logging in with Apple, which generates a random @privaterelay.appleid.com email address that won't be linked to your original email address.