Shipt authentication 101

Find the lowdown on Shipt’s latest security improvement, as well as quick tips to log back into your account.

Why did we upgrade our authentication system?

Increased security

Including extra protections against cyber attacks.

Decreased fraud

Multi-factor authentication (MFA) helps ensure you’re the one logging in to your account.

Quicker logins

Single and social sign-on make access a breeze.

Having login trouble? We can help!

First thing: Try logging out, then back in with the correct email or social login linked to your account. If that doesn’t work, the tips below can guide you.

If you’re still having trouble, reach out to Shipt Customer Support at 205-502-2500 anytime.

Magnifying glass with green question mark

Have questions?

1. Tap Forgot password? on Shipt.com/login

2. Enter the email address associated with your account

3. Tap Email instructions

4. Check your inbox for an email to reset your password

5. Follow the instructions to reset your password

Shipt authentication 101

Why did we upgrade our authentication system?

Increased security

Decreased fraud

Quicker logins

Having login trouble? We can help!

Have questions?

How do I reset my password?

I tried to reset my password, but I can’t find the reset email in my inbox. What do I do?

I forgot my username. How can I find it?

Why don’t I see an option to log in through Facebook anymore?

I’m logged in, but my homepage looks off. For instance, I don’t see my order history. Did something change with my account?

I logged in with my Apple ID, but the email address on my account is xxxxx@privaterelay.appleid.com. Is something wrong?