A community built on trust and safety
Trust and safety for the shoppers and drivers who earn on the Shipt platform and for the customers who rely on high-quality deliveries to get the items they need.
More on our safety policies
If a shopper or driver ever feels unsafe while delivering, the ADT services available within the Shopper app allow them to quickly connect with a dedicated ADT agent and receive support for emergency assistance in two ways.
- Request a call from ADT: This option connects you to an ADT Security agent who will call you and stay on the line with you until you feel safe.
- Request 911 assistance: This option will trigger a silent alarm to let ADT know to dispatch emergency services to your real-time location. ADT will send you a text message letting you know that 911 has been dispatched.
We want every delivery to be a great experience
That’s why we’re committed to continuously strengthening our safety measures and enhancing security for our community. Our dedicated teams at Shipt are available to help ensure this is made possible – you can report any safety concerns.
24/7 support
Our 24/7 support team is always available via phone, live chat, and email if you ever need support with changing or canceling an order.
Contactless Deliveries
To provide a safe, comfortable, and easy experience for all, Shipt offers contactless delivery.