5 Questions with Sangwoo K., Product Designer

From shoppers to members to engineers, marketers, and our shopper appreciation team, it’s the people who make Shipt, Shipt. In this series, we get to know the members of our diverse community, from their grocery list staples to their proudest work moments. 

Ever wonder how Shipt makes shopping so simple and convenient? The answer is folks like Sangwoo K. Originally from Seoul, South Korea, Sangwoo is a product designer extraordinaire for our development team and spends his days coming up with innovative ideas to make the Shipt experience the best it can be. From adding new gadgets and gizmos to the app to making it easier for shoppers to get started with Shipt, Sangwoo and the product design team are the ones behind the scenes bringing the everyday convenience of Shipt to life. Read on to learn more about Sangwoo, what working with Shipt means to him, and his favorite ways to kick back and relax in San Francisco. 

What’s the most rewarding thing about working for Shipt? 

I’ve made awesome new friends, learned from many great mentors, and met truly inspiring individuals from all different walks of life. Most importantly, I feel that I get to give back to the community by designing tools and features that connect people and help them make their living. That’s the most rewarding feeling. 

What does a day in the life of a product designer look like? 

Drinking a gallon of coffee. Just kidding. Every day we try to come up with the best tools or features for the app. For my job, I read a lot about “human-centered” design principles, which are essentially making sure our app is easy to use and can help our community of members and shoppers. Which is core to Shipt’s mission. From the moment an idea sparks, my team and I work over and over until the app is just right. 

What’s your top “must-do” for new people in your city?

Hanging out in jjimjilbang! Jjimjilbangs are those huge bathhouses from Korea. They’re full of great amenities – saunas, pools, arcades, movie screens – the list goes on! At a jimjilbang you can do it all. It’s so unique to Korean culture and I would love for people to experience it. 

What is your favorite Shipt story? 

Not long ago I read a post from the shopper lounge that made me tear up. The shopper was a cancer survivor who needed the means to make money after her long battle. She described how Shipt helped her rebuild a sense of community and support the dreams of her children. The best part was after a few months of working as a Shipt Shopper, she was able to take her family to Disneyland, after years of wanting to go. And that’s just one anecdote – I get to hear stories like this every day. 

Who is your dream shopper delivery? 

Kanye West for sure. He has an incredible eye for design, and I want him to critique my house. Free consulting only, of course! 

Want to learn more about jjimjilbang or got another burning question for Sangwoo? Share in the comments sections below!

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