How you can do your part

We believe that everyone deserves a respectful and safe environment. To support this, we expect that you avoid the following:

We define abusive language as any language that is used to demean, belittle, frighten, or humiliate another person which may make others feel unsafe, regardless of intent.


Examples of prohibited behavior include: 

  • Using obscene gestures, vulgarity, slurs, or insults directed at or near another person 
  • Expressing frustration by yelling or screaming at, or near, another person 
  • Having offensive words or profanity as your account name 

Safety

Our community is built on trust and safety, and we want every person to feel safe and supported during the entirety of their Shipt experience.  

We encourage you to:  

  • Avoid littering 
  • Refrain from playing excessively loud music or audio/video content that could cause offense, while in the vicinity of others
  • Turn your porch lights on if it is dark, and keep pathways clear of obstructions 
  • Be weather aware, and mindful of delays that can occur during inclement weather

Integrity

We expect each person in the Shipt community to act with integrity, accountability, and honesty. It is the responsibility of each individual to be aware of and abide by the agreements applicable to them in the Shopper App Access Guidelines or Terms of Service. 


To effectively protect our community, we require that all information shared with us is truthful and provided in good faith. We ask that you ensure that your information is up to date, do not share your credentials (including passwords) with others, take steps to secure your account information, and report suspicious activity to us immediately so that we can investigate and take action. 


In order to retain access to the Shipt platform, you are expected to avoid the following: 

Shoppers and Drivers commit to utilizing their own accurate identity to gain and maintain access to the Shipt app. Customers and Members agree to share true and accurate information to create and keep an account. 


Examples of prohibited behavior include: 

  • Allowing another person to use your information to make an account on the Shipt platform 
  • Allowing another person to perform deliveries on your behalf (including shopping, picking up packages, or dropping off orders) 
  • Selling your account information or account access to others 

Enforcement

Upon notification of behavior that violates these guidelines, Shipt will conduct a timely and thorough investigation into the reported behavior. Violating these guidelines can result in suspension, removal, or restriction of your access to the Shipt platform. 

Agreements 

Additional Information